Northwell Health Dispatcher (NW) in Mount Kisco, New York

Req Number 001FYN

Job Category Transportation

Job Description

Weekend/Holiday rotation required.

Coordinates transport of patients to/from departments in safe and timely manner. Maintains transport equipment and related supplies.

  1. Receives and triages patient transport requests from patient care units.

  2. Dispatches transport staff with equipment and information necessary to complete transport.

  3. Communicates transport availability and time estimates to requesting units.

  4. Monitors transport activities to ensure transporters move from dispatch, to in process, to completion in a timely manner.

  5. Communicates with requesting patient care units to address questions, issues, or related needs.

  6. Informs management of activity level when additional support is needed and assists with resolution.

  7. Maintains records of all department activities. Creates daily assignment sheets and sends to patient care units.

  8. Coordinates inventory, distribution and maintenance of department transport equipment and supplies.

  9. May recommend changes to improve service, better clarify policies/procedures, and any other matters that may occur, as appropriate.

  10. Performs related duties as required.


  • High School Diploma or equivalent, required.

  • Minimum of one (1) year patient transport experience, required.

  • Working knowledge of patient transport equipment, required.

  • Working knowledge of computer applications, required.

  • Ability to communicate effectively, required.