Northwell Health Support Services Associate in Manhasset, New York

Req Number 001ICK

Job Category Medical Clerical/Secretarial

Job Description

As a Support Services Associate you will perform a variety of registration, insurance verification, scheduling and billing duties in support of inpatient and outpatient access to department.

Responsibilities Include:

  • Performs pre-registration and registration duties including, but not limited to:

  • Obtaining necessary demographic and insurance information and entering data into department computer system.

  • Obtaining appropriate signatures on medical, legal and financial forms.

  • Collecting all monies due from patient at time of service.

  • Verifying insurance coverage and other related data with third party carriers for scheduled appointments/procedures.

  • Performs reception duties including, but not limited to:

  • Greeting and ushering visitors/patients as they arrive to department.

  • Answering and directing phone calls. Obtaining and providing necessary information and takes messages.

  • Scheduling appointments for patients with ancillary hospital departments, service, and doctors' offices.

  • Performs procedure billing duties including, but not limited to:

  • Inputting charges, payments and adjustments into computerized system.

  • Completing, processing and reconciling insurance claim forms and payments.


  • High School Diploma or equivalent, required. Associates Degree, preferred.

  • Prior related office experience, required.

  • Knowledge of physician billing inclusive of third party billing, medical terminology, CPT and ICD-9 coding, highly desirable.

  • Working knowledge of PC applications, required. Knowledge of IDX, Invision, Novius and Ontrac, preferred.

  • Ability to communicate effectively.